Retail Training
Retail Sales - Romancing the Customer
Getting it right is no longer a luxury ..
- Great service is not enough
- Why we hate selling and we love buying
- How to open & close the sale process
- How to identify & speak your customer's secret language
- Being fluent in the unspoken
I begin with my own story as a retail manager and then a
holistic therapist with the often hilarious experiences that
led to my ultimate success. This develops naturally into the
attitudes and thought processes that will be influencing individual
performance and how they can use this knowledge to create
not just happy clients but raving fans!
We will explore how retailing and sales are intrinsic to
the role of a knowledgeable, passionate and committed professional;
irrespective of the business they're in. Whether selling cars,
skincare, financial services or healthcare the principles
of success remain constant - it is a fundamental part of a
successful business.
There are masses of examples of how to have natural conversations
which result in consistent sales, happy teams and raving fans
- questions are definitely the answers.
Being fluent in what's not being said is supported by understanding
and identifying the secret language spoken by clients and
how to hold a conversation in the language they speak.
Aimed at:
- Businesses faced with the challenge of inconsistent retail
sales
- Individuals looking for inspired solutions and innovative
ideas to maximise profits
- Anyone curious about what makes people buy
- Owners or managers wanting to increase their sales team
productivity
- All business owners, managers and professionals who understand
that fresh approaches and innovative skills are central
to creating a business which is a profitable success
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