Sales & Service Excellence
Retail Sales - Romancing the Customer
Capture the heart & you capture the person ..
- Customer service is an attitude not a department
- Providing a totally sensory experience is the key to amazing relationships
- Adopt a strategy of romance to wow your customers
- Compelling communication to hit the spot
- Aim for mind share not market share
Workshop summary
The principle strategy for all successful brands is to get the customer to fall in love with our brand - this workshop helps delegates to achieve a culture of romancing & a passion for service excellence. Iconic brands understand this, and like great lovers, have their customers waiting to discover more, driving them crazy with anticipation and holding them in a spell.
Aimed at:
- Businesses faced with the challenge of one-night-stand-syndrome - customers get what they want never to return!
- Businesses looking for inspired solutions and innovative ideas to maximise brand delivery, create consistent sales and deliver easy profits
- Individuals curious about what makes people buy
- Owners or managers wanting to increase their sales team productivity
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