testimonials

"Retail Merchandising - Seducing the Senses"

Managers workshop By PURE VISION UK Ltd

We commissioned Angela Egan from PURE VISION UK to provide a training workshop for our team of managers and key personnel from our five health & beauty salons in early February 2006. This more than exceeded our expectations as the teams left motivated and excited about the possibilities for increasing standards and sales in their individual salons.

Angela is a natural communicator with a deep understanding and enthusiasm for retail and the spa industry. Her approach is one of calm professionalism and easy charm, which ensured everyone left the training with inspired ideas, new skills and an understanding of how they could put these into practice.

The managers found the checklists and training summaries easy to follow and implement with their salon team and this has seen the standards throughout the business becoming greatly improved and consistent.

As semi-finalists in the Health & Beauty Awards we naturally pride ourselves on our ability to provide high quality treatments and exceptional customer care, but it is always valuable to have these standards audited by an independent professional who is able to help us maintain these high standards.
We would certainly recommend PURE VISION UK to other organisations.

We felt that they quickly understood our business goals and the unique company culture we have created at LA& Co.

We intend to continue to work with Angela and her team to sustain these results, and also to take advantage of their other training programmes.

Lizzy Cheney
LA & Co Managing Director

"Retail Sales - Romancing the Customer"

Testimonial for PURE VISION UK Ltd

As the owner of four prestigious spas & salons in the Midlands area we constantly strive to deliver consistent and superior client experiences in all of our businesses. Not only do we aim to provide a great experience for our clients, we also pride ourselves on the continued development and investment of our valued employees.

We have engaged the services of PURE VISION UK, and specifically Angi Egan,to help us with the expansion of several retail projects in the Obsession business. On every occasion she has delivered creative, innovative and inspiring concepts which have helped us to improve the experience for our clients and increase the profitability of our businesses. The passion and enthusiasm which she has for retail and merchandising is only achieved by a comprehensive understanding of the industry. Angi is one of those rare individuals who not only have a thorough knowledge of their subject; she also has the ability to communicate this knowledge in a clear and easy to follow style.

Our managers have found the Visual Merchandising training most useful - it has added to their own portfolio of professional skills, as well as helping to build their businesses and incremental sales. We have been delighted at the sustained enthusiasm for both the training and the implementation; our standards were high to begin with,this has helped us 'raise the bar" for our imitators.

Finally, we have been thrilled with the recent opening of Obsession Salon & Spa at the Radisson Hotel in Birmingham. PURE VISION UK created ideas which were highly imaginative, delivered to schedule, and executed to a very high standard. We especially look forward to seeing our newest spa being featured in several publications during the coming months.

Karen Wharton
Founder and Managing Director

"Retail Sales - Romancing the Customer"
coaching By PURE VISION UK

The training and development received by our trained therapists and reception staff has been fundamental to the on-going success of our retail sales performance in the spa.

As the spa manager at Hotel du Vin Birmingham I am responsible for the performance and development of the spa team in the hotel portfolio, as well as up-holding the very high standards our hotel guests and spa visitors associate with the Hotel du Vin and Malmaison group.

We wanted to establish standards that all of our staff understood, and to which they could aspire. Our vision was to generate skills for each of our team which would safeguard the current client experience whilst ensuring we were consistent across the group. Our objective was to create a level of service where our spa members noticed the difference and our hotel guests wanted to repeat their visit as soon as possible.

It was from the understanding of how the guest experience affects the brand name and our overall sales performance that we decided to work with Angela Egan and the team at PURE VISION UK. I had every confidence that they could assist us with achieving this objective by providing training on retail skills to therapists and spa staff.

The response by everyone who attended the course was highly positive and since the training we have seen significant growth in conversion rates, up-selling of treatments and average client spend. There has been a tangible change in some of our more reticent staff, who previously struggled to achieve retail sales targets - this is not only because Angela has a working knowledge of being a therapist but also because she uses her understanding of an individual's needs to help them discover a style they feel confident using.

Our investment in this training has had significant benefits to the sales, staff motivation & productivity and high standards in the spa. I strongly believe that the coaching introduced by PURE VISION UK will benefit any organisation wanting to increase sales and profits - it is a pleasure to work with such a unique, professional and commercially astute company.

Sam Turner-Spa Director